TheTrackerApp

Legal

Terms of Service

Last Updated: May 28, 2026 Effective Date: May 28, 2026

These Terms ("Terms") govern your use of TheTrackerApp. By creating an account or using the service, you agree to them. Read them carefully — Section 5 covers subscriptions and auto-renewal, and Section 9 lays out important disclaimers (including that this is not medical advice).

1. Acceptance of terms

By creating an account, signing up via text or web, or using TheTrackerApp in any other way, you agree to be bound by these Terms and our Privacy Policy. If you don't agree, don't use the service.

2. Eligibility

You must be at least 13 years old to use TheTrackerApp. If you're between 13 and 18, you confirm that a parent or guardian has reviewed these Terms with you. The service is not designed for, and you must not use it for, minors under 13.

3. Accounts & access

  • You're responsible for keeping your phone number, iMessage identity, or email address current. We do not unlock, transfer, or recover an account where the verified identity is no longer accessible.
  • One account per person. Don't impersonate someone else or share login credentials.
  • We may suspend or terminate accounts that violate these Terms (Section 12).

4. Acceptable use

You agree not to:

  • Use the service for illegal activity, harassment, or impersonation.
  • Attempt to reverse-engineer, scrape, or circumvent rate limits.
  • Submit content you don't have the right to submit (copyrighted, defamatory, etc.).
  • Interfere with other users' experience (spam, leaderboard manipulation, etc.).
  • Use the service to send unsolicited bulk messages.

Subscriptions auto-renew. When you start a paid plan you authorize us (via Stripe) to charge your chosen payment method at the end of each billing period until you cancel. You will not receive a separate notice before each renewal.

  • Plans available: Monthly, Yearly, Premium Monthly, Premium Yearly. Current prices live on the pricing page and are fetched from Stripe at runtime — they always reflect what Stripe will actually charge.
  • Auto-renewal: all paid plans auto-renew at the listed price for the chosen interval until cancelled.
  • How to cancel: open the Billing tab in your dashboard and click "Cancel Subscription", or text the bot /billing to receive a Stripe Customer Portal link. Cancellation takes effect at the end of the current billing period; you keep access until then.
  • Refunds: we do not offer pro-rated refunds for unused time within a billing period. If you believe you were charged in error, email support@thetrackerapp.io within 30 days.
  • Price changes: we may change plan prices. Active subscribers receive at least 30 days notice before a price change takes effect, on the channel they signed up through. Continuing your subscription after a price change is acceptance of the new price.
  • Failed payments: we'll retry per Stripe's standard schedule (4 attempts over ~3 weeks). If recovery fails, the subscription will lapse and you'll lose access to paid features until you update your payment method.
  • Taxes: all prices are exclusive of sales tax / VAT, which Stripe Tax will add at checkout where required.

6. AI processing & your content

You retain ownership of the workout logs, nutrition entries, and other content you submit ("Your Content"). You grant us a limited license to process Your Content as needed to operate the service — including sending message text to Google Gemini for AI parsing (see Section 4 of the Privacy Policy).

We do not own Your Content and we do not use it to train AI models. Your Content remains yours; you can export or delete it at any time.

7. Intellectual property

The TheTrackerApp software, brand, design, marketing copy, and documentation are owned by us and protected by copyright and trademark law. You may not reuse, redistribute, or create derivative works of these without our written permission.

8. Third-party services

The service integrates with Stripe (billing), Twilio (SMS/WhatsApp), Apple iMessage, Telegram, Google Gemini (AI), and various wearable platforms (Pebble, Fitbit, Whoop, Oura, Apple Watch). Your use of those services is governed by their own terms; we're not responsible for outages or policy changes on their side.

9. Not medical, nutritional, or professional advice

TheTrackerApp is a fitness and lifestyle tracking product. The information, features, AI responses, and any content surfaced through the service are for informational and entertainment purposes only. They are not medical, nutritional, psychological, or other professional advice, diagnosis, or treatment. We do not have a doctor-patient, dietitian-client, or trainer-client relationship with you.

Always seek the advice of a qualified physician, registered dietitian, or other licensed healthcare professional with any questions you may have regarding a medical condition, dietary needs, supplement use, exercise program, or mental health. Never disregard professional medical advice or delay seeking it because of something you read, saw, or were told through TheTrackerApp.

If you think you are having a medical or mental-health emergency, call your local emergency number immediately. In the United States, dial 911 for medical emergencies, or 988 for the Suicide & Crisis Lifeline. Do not rely on TheTrackerApp for emergency communication — the service makes no guarantee that an inbound message will reach a human, be acted upon, or be delivered at all.

The service is provided "as is" and "as available" with no warranty, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, TheTrackerApp's total liability arising out of these Terms or your use of the service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) US $100. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

11. Indemnification

You agree to indemnify and hold harmless TheTrackerApp, its operators, and its subprocessors against any claims arising out of (a) your use of the service, (b) Your Content, or (c) your violation of these Terms or applicable law.

12. Termination

You can stop using the service at any time. We can suspend or terminate access if you violate these Terms, fail to pay, abuse the service, or for legal or safety reasons. On termination, your right to use the service ends immediately. Sections that by their nature should survive termination (e.g. ownership, disclaimers, liability) will survive.

13. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles. Disputes will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. Nothing here prevents you from bringing a claim in small-claims court where eligible.

14. Changes to these terms

We'll update the "Last Updated" date when these Terms change. For material changes we'll notify active users on their primary channel. Continuing to use the service after a change means you accept the updated Terms.

15. Delete your account

To delete your account and associated data, email support@thetrackerapp.io from the email on your account (or text the bot /delete from your verified phone). We will delete or anonymize personal data within 30 days of confirming the request, except where retention is legally required.

16. Contact

Questions about these Terms: support@thetrackerapp.io.

Last Updated: May 28, 2026 · Privacy Policy · System Status · Contact support